Caritas Anchor House

Working at the heart of homelessness

Listening Campaign Volunteer

Listening Campaign Volunteer

18th October 2021
If you are interested in volunteering with Caritas Anchor House and making a difference to people experiencing homelessness, this may be a role for you!

The aim of the Listening Campaign Volunteer is to contribute to the operational work and provide support to the Listening Campaign Team in regards to recruit residents for resident meetings, which focus on residents expressing their user's voice, support the delivery of digital workshops, event planning, communication, administration and other processes. The volunteer role is initially based on site however at times it may be suitable to work remotely, the volunteer will be based with the Engagement Team and would require 15 to 20 contact hours per week but this can be flexible.

This is a great opportunity to gain an insight into the work of the resident engagement services, whether you’re interested in a change of career, starting out, or looking to do something a little different in your spare time. 

About the role:

  • Assist with the recruitment of residents for resident meetings.
  • Assist with setting up resident meetings, such as room booking, reminders to attendees, ordering refreshments.
  • Updating the In-Form system to accurate reporting of attendance.
  • Assist event planning related to the residents meeting and listening campaign.
  • To carry out routine administration tasks that support the work, including composing update emails to employees, stakeholders and residents.
  • To manage digital devices database for resident meetings and training.
  • To support in maintaining efficient office systems and procedures for managing data and information.
  • Ensure the secure storage of confidential information and security of equipment used in your work.
  • To carry out all duties taking into account confidentiality and equal opportunity.

About you:

We're looking for a Listening Campaign Volunteer that is:

  • Able to manage sensitive personal data confidentially and appropriately in line with the General Data Protection Regulations.
  • Confident in using Microsoft Excel and web-based systems – guidance and support will be provided
  • A good communicator and comfortable talking to other staff within the organisation
  • Able to work under your own initiative and manage your own workload 
  • Able to understand and have appropriate boundaries and demonstrate self-awareness
  • Enthusiastic and reliable
  • Creative with ideas, able to problem solve, and uses own initiative whilst seeking guidance when in doubt
  • Aware of their own, and have respect for other team members’, diversity, and adhere to the Equality, Diversity and Inclusion Policy.
  • Able to work in accordance with Health and Safety policies 

Organisational Commitment:

  • To provide adequate training in line with the volunteer role 
  • To provide weekly catch up sessions and monthly support meetings to review the volunteer placement and address any concerns raised
  • To ensure that adequate resources are provided for volunteers to carry out the role
  • To communicate changes to the role, in a timely manner. 
  • To provide support when updating CV to reflect volunteering experience 
  • To support the volunteer to develop their understanding of their chosen area of developing skills within this. 
  • Volunteer expenses (travel/meal) to be paid in line with our expenses policy

Our commitments and expectations:

  • This is an ongoing role that would be suitable for someone who is new to the charity sector and resident engagement who wishes to gain experience working in a busy environment and has a keen interest in event planning.
  • The role is for 2-3 days a week, however, we can work around the right candidate’s availability and this could prove shorter or longer.
  • Attend training and other events as required – training and support are provided for all volunteers to ensure safety and confidence in our organisation. Training is a mix of e-learning and face-to-face sessions.
  • Communicate with Supervisor in a timely manner should you require and changes to be made to the placement

If you are interested in applying to volunteer as a Listening Campaign volunteer, you can do so here. Otherwise, if you'd like an informal chat to find out more please do get in touch with us at

Our people are the key to our success. We aim to attract a community of employees and volunteers from a broad range of backgrounds, demographics and cultures, and create an inclusive environment in which everyone can succeed and flourish. We want to foster a culture in which everyone is united around our shared mission and values, and in which individuals are active participants and stakeholders in our success. To discuss support for people with disabilities interested in this role, or to find out more about our commitments to diversity and inclusion, please do get in touch.

Please see the privacy statement for volunteers and job applicants here. (PDF).