Caritas Anchor House

Working at the heart of homelessness

Wellbeing and Complex Needs

Wellbeing and Complex Needs

As part of our holistic approach, we offer a range of activities to promote healthy physical, emotional and mental wellbeing.


As a part of our Wellbeing Programme, we organise awareness and wellbeing days for our residents and local community, including our external partners and their service users. These days aim to raise awareness of mental, physical and emotional wellbeing, and contribute to diminish stigma and discrimination.

We provide support to residents, and working closely with our partners we are able to make referrals to appropriate specialist services in Newham. This could be access to the Community Mental Health Team, the Tower Hamlets and Newham branch of Mind, Hearing Voices Network, the Service User Inclusion Form at ASK Newham, the Bereavement Drop-In Centre, and a user-led mental health charity INUF.

Each of our residents is signed up with a GP, we a run a weekly nurse’s surgery on site and we offer regular TB screenings via a NHS Mobile X-Ray Unit.

Our weekly art class gives residents and service users a chance to flex their creative muscles, and they can also attend our relaxation and meditation sessions and wellbeing activities, which offer new ways to help manage stress and anxiety. Twice a year, residents are also offered the chance to attend Abbotswick, a peaceful three day retreat focusing on self-reflection. Our residents also take part in fitness sessions, with Good Gym.

Complex Needs

People facing complex needs and exclusions exist in each community in the UK, and of the 220 plus homeless people we help each year, a significant number of them join Caritas Anchor House with complex needs. These can be related to substance misuse, mental health, criminal justice, domestic abuse and family breakdown. Turning around the lives of people with these needs can be challenging, and that is why we have invested in a dedicated complex needs team.

The team is made up of Keyworker with specialists in the areas of mental health, offending and substance misuse. Taking into account all the different support needs of the client, our complex needs team work to strengthen the care pathways into statutory agencies to ensure a multi-agency approach to resident’s welfare and access to appropriate services.


We run an Integrated Offender Management programme in Newham, and receive referrals from prisons and probation services. For offenders and those at risk of offending, violence or victimisation, we work with Khulisa to deliver Face It training, an in-house social learning cognitive-behaviour programme aiming to improve emotional intelligence and listening skills.

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