Caritas Anchor House

Working at the heart of homelessness

Service User Involvement

Service User Involvement

At Caritas Anchor House, we put our people at the heart of everything we do, and continually strive to include residents in all aspects of service planning and delivery.

We involve our residents from the very beginning of their time at Caritas Anchor House. Upon arrival, everyone is encouraged to help shape and influence the community of which they are a part of and have a shared responsibility over.

Our monthly Sounding Board meetings allow residents to voice their ideas to the Management Team, where topical issues and key strategic priorities are discussed, and residents are encouraged to put forward suggestions for service development. These meetings are consistently popular, address any issues of concern, and allow an open dialogue between residents and empoyees.

We also have a CAH representative group, where residents meet fortnightly to review what's been discussed at Sounding Board, organise events and opportunities for residents to share their views and feedback on changes, and be present in consultation and decision-making spaces to represent the views of the wider resident group. This is a essential in ensuring that residents voices are heard and involved in creating positive change.

Through our Volunteering Programme, residents can get involved in various activities both on and off-site, and apply for formal volunteer roles at Caritas Anchor House working with the employee teams.

The benefits of service user involvement are numerous, ranging from ensuring that individuals feel valued and respected, increasing self-determination and empowerment, promoting engagement in services, and enabling us to provide and improve services to support our residents and community members on their journey. Their involvement fosters an open and positive environment, and generates an understanding for the Caritas Anchor House community and the roles played by both the staff and residents here.

Caritas Anchor House will continue to make service user involvement the cornerstone of our work and ensure that residents voices are heard.

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