Caritas Anchor House

Working at the heart of homelessness

Referral Process

Referrals Process

The referrals process marks the start of a resident's journey with Caritas Anchor House.

It is a vital process for ensuring a good fit between individuals and the Caritas Anchor House community. We are keen to work with those who have experienced homelessness and have demonstrated a commitment to take active steps back into independent living.

Members of the Referrals Team come together to ensure that those referred to Caritas Anchor House are fully informed of the service we can and cannot provide, and that we are able to provide the service an individual needs before moving into Caritas Anchor House.

We work in partnership with referral agencies, rather than managing individual referrals directly. Referrals come primarily from the London Borough of Newham’s Housing Options Team, but we also accept referrals direct from prison, refugee councils, Newham hospitals and specialist substance misuse agencies.

We accept single, homeless adults aged 18 to 65, with a connection to the London Borough of Newham. Each year we receive around 600 referrals for our 140 bed spaces, and therefore operate a waiting list.

To send or request a referral form from an organisation or agency, please email

If you are homeless or at risk of homelessness, please click here.

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