Caritas Anchor House

Working at the heart of homelessness

Referral Process

Referrals Process

The referrals process marks the start of a service users experience with Caritas Anchor House.

Referrals into our accommodation

We are keen to work with those who have experienced homelessness and have demonstrated a commitment to take active steps back into independent living, however we need to ensure that each person living under our roof is the right fit the support we offer.

We work in partnership with referral agencies, rather than managing individual referrals directly. Referrals come primarily from the London Borough of Newham’s Housing Options Team, but we also accept referrals direct from prison, refugee councils, Newham hospitals and specialist substance misuse agencies.

We accept single, homeless adults aged 18 to 65, with low-medium support needs and a connection to the London Borough of Newham.

When an individual is referred we work the referrer to ensure they are fully informed of the services we can and cannot provide, and that we are able to meet an individual’s needs before they move into Caritas Anchor House. From this referral we invite the individual in for an initial assessment with their perspective Keyworker to establish if they are suitable, and if they are a match we will add the individual onto our waiting list. Depending on the situation of the individual we can take emergency measures to house them quickly.

To send or request a referral form from an organisation or agency, please email

If you are homeless or at risk of homelessness, please click here.

Referrals into our Your Space Programme

Our outreach project, Your Space, is a community-based therapeutic service providing discussion groups in safe, non-judgmental environments. We welcome anyone from the community to join our Your Space group which include:
• Therapeutic wellbeing service
• Connecting Elders groups,
• Connecting Families groups
• Talking Therapy

To find out more about each service and to get in touch with our Catalyst Coordinator click here


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